By Julia Prior
There is no denying that social media has fundamentally changed the way we communicate. It has opened up so many ways for us to keep in touch with our friends, family and, more significantly, our customers.
But there are right and wrong ways to do everything and the same holds true in social media.
1. Not linking your posts to other pages.
When you mention another page, person or entity in your social media posts, make sure to link back to their page. On Facebook, make sure to put @ before their name, and select them from the drop down menu that will appear. On Twitter, make sure to research the correct handle and use that in your post. A lot of times it will save characters, and all the time it will help your brand reach to other users. It also helps you develop a relationship with the brand. And isn’t that what social media is all about?
2. Linking your Twitter and Facebook feeds.
Yes, it is very easy, and efficient to link Facebook and Twitter and only have to post once. But Facebook and Twitter are completely different networks with completely different audiences and different engagement metrics. A few words and a shortened link work well on Twitter, but falls flat on Facebook. Take the time to rework your message, add in a couple details and tailor the link for the network.
Also, on Facebook, make sure to delete the link out of your post after the preview pops up. You wouldn’t say “Visit this Link. Visit this Link” so why are you putting more than one link in your post?
3. Blatantly asking for people to “LIKE this if you agree” or “COMMENT with your favorite story”.
I read a fantastic post over on PR Breakfast Club about this. It’s pretty simple. If you create great content, you won’t need to ask for engagement. True, it’s an easy way to get interaction and feedback from your audience. And yes, it’s a good tool to have in your arsenal, but don’t make it the backbone of your social media strategy.
4. Not having a strategy.
We are communicators. Every word we write has layers of strategy behind it. So why don’t your social media posts have that same background? Every post should get you closer to your goals and you should know how it is going to do that.
5. Liking your own Facebook posts.
Why would you skew your metrics and numbers by liking your own post? To get true engagement metrics, you need to know how many of your fans are interacting with your content, not how many of your employees are doing so.
6. Automating all of your posts.
Scheduling posts has its time and place. It makes it easy to post on evenings and weekends when engagement is higher, and it streamlines the whole process. But again, don’t let it be your go to move. Social media is meant to be spontaneous and organic. Your audience wants to know they are interacting with a real person, not a machine.
And if you do schedule posts, please keep an eye on what’s trending and what’s going on in the news. You don’t want to be that brand putting out a promotional message amongst a stream of posts about Hurricane Sandy. Not only does it make you look uninformed, but it makes you look insensitive as well.
7. Only sharing your own content.
It’s important to share your own content, yes. But it should not be in every post you make. Be sure to interact with customers and partners online as well. We always tell clients for every one post about yourself, you should have three others promoting someone else or building a relationship with someone else.
What else do brands do wrong on social media?